1. DATA CONTROLLER

RKB Europe SA
Via Primo Agosto 1
6828 – Balerna
Switzerland

 

Privacy Contact: privacy@rkbeurope.com
Tel: +41 91 260 09 30

 

Data Protection Advisor (DPA):
Avv. Ramona Gallo
E-mail: privacy@rkbeurope.com

 

2. DATA WE COLLECT

2.1 Data you provide directly

When you fill out a contact form:

• First and last name

• Business e-mail

• Phone number

• Company and role

• Country

• Message/request

When you register for the reserved area:

• Personal and contact details

• Login credentials

• Industry sector

• Communication preferences

When you subscribe to our newsletter:

• E-mail

• Name (optional)

• Content preferences

2.2 Data collected automatically

During browsing:

• IP address

• Browser type and device

• Operating system

• Pages visited and time spent

• Referring site

• Cookies and similar technologies (see Cookie Policy)

2.3 Data from third-party sources

• Public information from business registers

• Data from business partners (with your consent)

• Information from public social media

 

3. PURPOSES OF PROCESSING

We use your data to:

3.1 Provide requested services

• Respond to your inquiries

• Provide access to technical documentation

• Process orders and commercial requests

• Provide technical support

Legal basis: Contract execution / Your consent

3.2 Communications

• Send newsletters (only with consent)

• Product and service updates

• Event and trade show invitations

• Service communications

Legal basis: Your consent / Legitimate interest

3.3 Service improvement

• Website usage analysis

• User experience personalization

• New service development

• Aggregate statistics

Legal basis: Legitimate interest

3.4 Legal obligations

• Tax compliance

• Document retention

• Authority responses

Legal basis: Legal obligation

 

4. DATA SHARING

Your data may be shared with:

4.1 RKB Group companies

• For centralized customer management

• For global technical support

4.2 Service providers

• Hosting and IT services

• E-mail marketing services

• Web analytics (Google Analytics)

• CRM and customer management

4.3 Business partners

• Authorized distributors (in your area)

• Event and trade show partners

4.4 Authorities

• When required by law

• To protect our rights

We never sell your data to third parties.

 

5. INTERNATIONAL TRANSFERS

Your data may be transferred to countries outside Switzerland/EU for:

• International customer management

• Global technical support

• Cloud services

We ensure adequate protection through:

• Standard contractual clauses

• Privacy Shield certifications (where applicable)

• Adequacy assessment of destination country

 

6. RETENTION PERIODS

We retain your data for:

 

7.YOUR RIGHTS

Under Swiss DPA, you have the right to:

7.1 Access and control rights

• Access: obtain confirmation and copy of your data

• Rectification: correct inaccurate data

• Erasure: request deletion (“right to be forgotten”)

• Restriction: limit processing

• Portability: receive data in structured format

7.2 Opposition rights

• Object to direct marketing (always)

• Object to processing based on legitimate interest

• Withdraw consent at any time

7.3 How to exercise your rights

Send a request to: privacy@rkbeurope.com

We will respond within 30 days. In complex cases, we may require up to 90 days, informing you of the delay.

7.4 Complaints

You may file a complaint with the Federal Data Protection and Information Commissioner (FDPIC):

• Web: www.edoeb.admin.ch

• E-mail: info@edoeb.admin.ch

 

8. SECURITY

We implement appropriate technical and organizational measures:

• SSL/TLS encryption for data transmission

• Firewalls and intrusion detection systems

• Limited and controlled access

• Regular backups

• Staff training

• Periodic security audits

Despite our measures, no system is completely secure. In case of a breach that may pose high risks, we will notify you promptly.

 

9. COOKIES

We use cookies and similar technologies for:

• Site functionality

• Usage analysis

• Content personalization

For details, see our Cookie Policy.

You can manage cookie preferences anytime through the cookie banner or browser settings.

 

10. MINORS

Our site is not directed at minors under 16 years. We do not knowingly collect data from minors without parental consent.

 

11. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice periodically. Substantial changes will be communicated via:

• Website notice

• E-mail (for registered users)

The updated version will always be available on this page with the “Last Updated” date.

 

12. CONTACT US

For any privacy questions:

 

Email: privacy@rkbeurope.com
Phone: +41 91 260 09 30
Mail: RKB Europe SA – Privacy Office
Via Primo Agosto 1, 6828 Balerna, Switzerland

 

Data Protection Advisor:
Avv. Ramona Gallo
E-mail: privacy@rkbeurope.com

 

13. COUNTRY-SPECIFIC INFORMATION

Switzerland

This Privacy Notice complies with the Swiss Federal Act on Data Protection (FADP) of September 25, 2020.

 

European Union
For EU users, GDPR rights also apply. Our EU representative is: Avv. Ramona Gallo

 

Other Countries

Additional rights may apply under local legislation. Contact us for specific information.